The Real Org Chart: How Work Actually Moves Through a Business

The chart shows reporting lines. The work follows dependency lines. How to see, and use, the organization that actually exists.

Every business has two structures: the one on the chart and the one the work actually follows. Across fourteen chapters, Dr. Constant follows one company through credit holds, handovers, meetings and reorganizations to show how decisions really move, where authority and responsibility come apart, and how to draw the real org chart of any business you join.